Cancel/ Change Order Policy

Boysense recognizes the occasional need for adjustments post-purchase. To accommodate this, a brief but critical grace period has been instituted to align with the initiation sequence of our automated production and fulfillment systems.

I. Order Modification and Cancellation Window
A. The 4-Hour Adjustment Period
Customers are provided a precise 4-hour window immediately following the successful submission of an order to request either a full cancellation or a modification to the order details. This period is strictly enforced.

Process Initiation: To formally request a cancellation or modification within this window, the customer must immediately utilize the designated methods: submitting a formal support ticket via the “Contact Us” section on the Boysense website, or sending an explicit email detailing the request to support@boysense.com.

Time Stamp: The official record of the request will be based on the time stamp of the support ticket creation or the received email. Requests must be demonstrably initiated before the 4-hour deadline is met.

B. Policy on Lapse of Timeframe
It is imperative that customers understand the strict nature of this timeline. Once the 4-hour adjustment window has elapsed, the order is presumed to have entered the non-interruptible phase of production, processing, or packaging.

Finality: Boysense regretfully cannot, under any circumstance, guarantee or accommodate further cancellations, modifications, or adjustments (including changes to size, color, quantity, or shipping method) after this time. This constraint is necessary to maintain the integrity and speed of our supply chain logistics.

Financial Consequence: Should an item proceed to shipment due to a delayed modification request, the customer will be responsible for the full purchase price and any subsequent costs associated with a standard return, should they still wish to modify the acquisition. Your diligent adherence to this timeframe is therefore essential.

II. Address Accuracy and Liability Protocol
The successful execution of the delivery process hinges entirely upon the accuracy of the destination data provided at the point of sale.

A. Customer Responsibility for Address Verification
It is the sole and non-delegable responsibility of the customer to verify, confirm, and ensure the complete accuracy of the delivery address during the checkout process. This verification must include, but is not limited to, the correct street number, suite/apartment number (where applicable), city, state, and postal code.

B. Address-Related Failure of Delivery
Boysense explicitly disclaims liability for any loss, delay, or non-delivery that results directly from an incorrect, incomplete, or erroneously entered shipping address supplied by the customer.

No Redelivery at Company Expense: In instances where a package is deemed undeliverable due to a customer-side address error and is returned to our facility, the customer will be responsible for any and all costs associated with reshipment.

Loss of Goods: If the package is permanently lost or abandoned due to the address error, Boysense shall not be obligated to issue a refund or dispatch a replacement order.

Post-Shipping Changes: Once an order has been assigned tracking and is in transit, Boysense is unable to modify the delivery route. Any subsequent change requests must be directed by the customer to the designated shipping carrier (USPS, FedEx, etc.) and are subject to the carrier’s individual policies and fees.

III. Professional Support & Inquiry Resolution
For clarity concerning this policy or to initiate a request within the valid timeframe, our dedicated Customer Support team is prepared to receive and process inquiries.

All communications should be directed to: support@boysense.com.

Your acceptance of these terms ensures a standardized and predictable service environment. Boysense appreciates your cooperation in facilitating an efficient fulfillment operation.