Refund Policy

At Boysense, your trust and satisfaction are paramount. We are committed to ensuring that every transaction is secure and that our refund policy provides clear protection and peace of mind should any issues arise with your order. This detailed policy outlines our specific guidelines regarding refunds, processing, eligibility, and exchanges.

I. Our Commitment to Fair Refunds
We understand that receiving a product that is damaged or defective is frustrating. Our refund policy is designed to be straightforward: once your returned item is received and inspected, we commit to a swift review and notification process.

A. Processing Time
We strive for efficiency in all our processes. Once your return is officially approved by our inspection team, refunds are typically initiated within 14 business days.

Please note that the time it takes for the refund to reflect in your account is often dictated by your bank or credit card company’s processing schedule, which is beyond our control.

If, after 14 business days, you have not received notification of your refund initiation, please contact our support team immediately. We will step in to investigate the delay and assist you right away.

B. Secure Transactions and Method
To ensure the utmost security and speed, all refunds are safely processed through PayPal.

If you originally paid using a credit card or another method, the refund will still be routed back to that original payment source via the PayPal gateway.

II. Refund Eligibility and Inspection Process
To qualify for a refund, the return must first be inspected and meet our established eligibility requirements (as detailed in our general Return Policy).

A. Notification of Approval
After we receive your returned item, our Quality Control team will thoroughly inspect it. We will then notify you by email regarding the approval or rejection of your refund within a reasonable timeframe.

If approved: Your refund will be processed to your original method of payment.

If rejected: We will explain the reason for the rejection (e.g., item showing signs of wear, tags removed, not an eligible case) and discuss options for returning the item to you.

B. Addressing Refund Delays
If your refund has been approved but you have not yet seen the funds credited back to your account, please take the following steps:

Check with Your Bank/Credit Card: Contact your bank or credit card company first. There is often a standard processing time required by financial institutions before the refund is officially posted to your statement.

Contact Boysense Support: If the delay continues after checking with your financial institution, please reach out to our support team at support@boysense.com for further assistance. We will provide proof of initiation and help track the transaction internally.

III. Items Not Eligible for Refund
A. Sale and Discounted Items
Only full-priced items are eligible for a refund.

Products purchased during sales, promotions, clearance events, or those that were otherwise discounted are considered final sale and are not refundable. Please review your order carefully before purchasing any item marked as final sale or discounted.

B. Other Non-Eligible Cases
As stated in our main Return Policy, refunds are not available for issues resulting from customer errors, including:

Selecting the wrong size, color, or style.

Spelling errors in custom text provided by the buyer.

Issues related to minor screen-to-print color variations.

IV. Exchanges Policy (Defective/Damaged Goods Only)
At Boysense, we only process exchanges for items that are confirmed to be defective or damaged upon arrival. We do not offer exchanges for sizing issues, change of mind, or selection errors made by the customer.

Initiating an Exchange: To start an exchange, you must contact us first. Please email us at support@boysense.com with your order number and clear photographic evidence of the damage or defect.

Exchange Process: Once the defect is verified, we will arrange for the return of the faulty item and send a replacement of the exact same item, size, and design.

Stock Availability: Exchanges are subject to product availability. If the exact item is no longer in stock, we will offer a full refund instead.

V. Contact and Support
For all refund inquiries, status updates, or to initiate an exchange for damaged goods, please contact us directly:
Email: support@boysense.com
Phone: +1 (628) 867-9155

Your trust and satisfaction are paramount. We are committed to ensuring that every transaction is secure and that our refund policy provides clear protection and peace of mind should any issues arise with your order. This detailed policy outlines our specific guidelines regarding refunds, processing, eligibility, and exchanges.