FAQs

Welcome to the Boysense Support Center. We’ve compiled a list of the most common questions to help make your shopping experience as smooth as possible.

1. Ordering & Payment

Q: What is the checkout process like? A: It’s simple and secure! Once you’ve added your favorite items to your cart, click the cart icon and select "Proceed to Checkout." Follow the prompts to enter your shipping details, choose a shipping method, and complete your payment.

Q: What payment methods do you accept? A: We accept all major credit cards, including Visa and Mastercard, as well as PayPal. These options ensure your transaction is fast and secure.

Q: Is my payment information safe? A: Absolutely. Boysense uses industry-standard encryption. We do not store your full credit card details on our servers; all payments are processed directly through secure, world-class payment gateways.

2. Shipping & Tracking

Q: How can I track my order? A: Once your order has been dispatched, we will send you a Tracking Number via email or SMS. You can use this number on the carrier’s website to monitor your package's journey in real-time.

Q: How long will it take for my order to arrive? A: * Processing Time: 2–5 business days (custom items may require an additional 1–3 days).

Delivery Time: Typically 5–12 business days for domestic U.S. orders after processing is complete.

3. Changes & Cancellations

Q: Can I modify or cancel my order after placing it? A: We offer a strict 4-hour window from the time of purchase to request any changes (size, address, etc.) or cancellations. After 4 hours, your order automatically enters our production queue and cannot be altered. Please email us immediately at support@boysense.com with the subject: "URGENT: Order #[Order Number] Change/Cancellation."

4. Returns & Refunds

Q: What is your return policy? A: We want you to love your purchase. If you’re not satisfied, you can return eligible items within 30 days of delivery. Items must be unused, unwashed, and in their original packaging with tags attached. Please visit our [Return Policy] page for full details.

Q: What should I do if I receive a damaged or incorrect item? A: We apologize for the inconvenience! Please email support@boysense.com within 7 days of receiving your package with:

Your Order Number.
A clear photo of the damage or the incorrect item. We will prioritize sending you a replacement or issuing a full refund at no extra cost to you.