Refund Policy

Store Name: Boysense
Address: 4353 East De Ora Way, Long Beach, CA 90815, United States
Owner: Julius Taganas
Support Email: support@boysense.com

1. Refund Eligibility Requirements

To qualify for a refund, all returned items must meet the following criteria:

Requirement	Details
Item Condition	Must be unused, unwashed, and in its original, undamaged condition.
Packaging	Must include all original tags and packaging intact.
Proof of Purchase	A valid order number or confirmation email is required.
Policy Compliance	The return must be approved by our team and meet all terms listed here.

2. Non-Refundable Situations

We cannot offer refunds or exchanges in the following cases:

Final Sale: Items purchased during clearance or at a discount.
Customer Errors: Incorrect size selection, spelling mistakes in customization, or incorrect shipping addresses.
Display Variations: Minor color differences due to different monitor/screen settings.
Signs of Use: Items that show wear, alterations, or damage after delivery.

3. Refund Processing Timeline

Once your return reaches our facility, we follow a strict timeline to ensure you get your funds back quickly:

Inspection (3–5 Business Days): Our Quality Control team inspects the item upon arrival.
Approval (Same Day): You will receive an email notification as soon as the inspection is complete.
Initiation (Within 14 Business Days): Refunds are processed back to your original payment method via PayPal.
Bank Processing: The time it takes for funds to appear in your account depends entirely on your financial institution.

4. Exchanges: Damaged or Defective Items

We only offer exchanges for items that arrive damaged or defective.

Eligible: Manufacturing defects or damage sustained during transit. (Photos must be submitted to support).
Ineligible: Changes in size, color preference, or style after the 4-hour modification window has passed.
Out of Stock: If a replacement is unavailable for a defective item, a full refund will be issued.

5. How Refunds Are Issued

Original Method: Refunds are always routed back to the original payment source (Credit Card/PayPal) used at checkout.
Security: All refunds are processed through PayPal’s secure system for your protection.

Missing a Refund?

If you haven’t received your refund yet, please follow these steps:

Check your bank or PayPal account again.
Contact your credit card company or bank; it may take some time before your refund is officially posted.
If you’ve done this and still have not received your refund, contact us at support@boysense.com for proof of initiation.