Return Policy

Store Name: Boysense
Address: 4353 East De Ora Way, Long Beach, CA 90815, United States
Owner: Julius Taganas
Support Email: support@boysense.com

1. The 30-Day Return Window

We offer a generous window to ensure you are satisfied with your items.

Return Period: 30 days from the date the carrier marks the package as delivered.
Eligibility: The return package must be postmarked within these 30 days.
Exceeding the Window: Returns or refunds requested after 30 days may not be accepted.

2. Item Eligibility Requirements

To ensure a successful return, items must meet the following criteria:

Requirement	Description
Condition	Must be unused, unworn, unwashed, and unaltered.
Packaging	Original packaging (bags, boxes, materials) must be intact.
Tags & Labels	All tags must remain attached exactly as received.
Proof of Purchase	Order number, confirmation email, or packing slip is required.

Note: If these requirements are not met, the return may be denied or subject to a partial refund.

3. Our Quality Guarantee

If the mistake is ours, we take full responsibility. Boysense will cover all costs (including shipping) for the following:

Manufacturing Defects: Misprints, stitching issues, fabric flaws, or stains.
Incorrect Product: You received the wrong size, color, style, or graphic compared to your order.
Printing Mistakes: Misaligned text or incorrect design production.

How to claim: Email support@boysense.com with your order number and clear photos of the issue.

4. Non-Returnable Situations

Because many of our products involve custom production, we cannot accept returns for:

Customer Errors: Incorrect custom text, size, or color selected during checkout.
Change of Mind: Personal preference or style changes after the order has been processed.
Screen Variations: Minor color differences between your digital display and the physical product.

5. How to Start a Return

Follow these steps for a smooth return process:

Contact Us: Email support@boysense.com with your order number and the reason for the return.
Get Instructions: Our team will provide the correct return address and specific instructions.
Ship It Back: Pack the item securely. We recommend using a trackable shipping method.
Shipping Costs: Return shipping costs are the customer’s responsibility unless the return is due to our error. Original shipping fees are non-refundable.

6. After We Receive Your Return

Quality Review: Once received, our team performs an inspection within 3–5 business days.
Refund Issuance: Approved refunds are sent to your original payment method.
Processing Time: It typically takes 5–10 business days for the funds to appear in your account, depending on your bank.